What is your return policy?
We accept return requests within 30 days after you receive your order. Items must be unworn or unused, in their original condition and packaging, and accompanied by proof of purchase.
How do I make a return or exchange?
Email cmwbeadco@cmwbeadco.com to request a return. If your return is approved, we’ll send return shipping instructions, including where to send your item. Items sent back without prior approval will not be accepted.
For an exchange, the fastest option is to return the original item and place a separate order once the return is approved.
What items cannot be returned?
Custom or personalized products, sale items, and gift cards cannot be returned. Contact us if you have questions about whether a particular item is eligible.
What if my order arrives damaged or incorrect?
Please inspect your order when it arrives. If an item is defective, damaged, or incorrect, contact us right away so we can review the issue and make it right.
When will I receive my refund?
We’ll notify you after we receive and inspect your return. Approved refunds are issued to the original payment method within 10 business days. Your bank or card provider may need additional time to post the refund. If more than 15 business days have passed since approval, email cmwbeadco@cmwbeadco.com.